The role

CASA is seeking an experienced senior design leader to lead the Enterprise Design Office (EDO) and drive user-centred design, service improvement and organisational transformation.

The Team Leader, EDO leads a specialist team responsible for delivering human-centred design, user research, service design and business improvement initiatives that support CASA's strategic priorities.

Working across the organisation, you will help teams better understand user needs, identify opportunities for improvement and design services, processes and experiences that deliver value for both users and CASA.

This role combines strategic leadership, design practice expertise and stakeholder engagement. You will provide expert advice and oversight to strengthen organisational capability, guide evidence-based decision making and embed enterprise design approaches across the organisation.

Working under broad direction, you will manage complex and sensitive work, exercise a high degree of independence and skilled judgement and collaborate with stakeholders across CASA to develop and implement frameworks, policies, processes and initiatives that support strategic and operational outcomes.

This is an opportunity for an experienced senior designer who is passionate about applying user-centred and service design approaches to large-scale organisational challenges and leading a team that delivers meaningful change and improvement.

Ideal Candidate

Our ideal candidate will demonstrate the following:

- Experience leading service design, user experience (UX), user research or human-centred design functions within a complex organisation.
- A proven track record delivering discovery, research and co-design activities that translate user insights into meaningful business and customer outcomes.
- Demonstrated experience applying and championing contemporary service design and UX practices, including accessibility, user-centred design, validation through research and testing, and alignment with the Australian Government Digital Service Standard.

The key duties of the position include:

Experience, skills and capabilities

This position's key responsibilities include:





- Leading the Enterprise Design Office team and providing operational direction, coaching and mentoring to ensure a high level of specialist expertise and performance.
- Building a positive, respectful and inclusive team culture aligned with CASA's values.
- Contributing to and implementing work plans, priorities and strategies that support organisational objectives and high-quality outcomes.
- Providing leadership in implementing and promoting a culture of change, innovation and continuous improvement.
- Leading the development and implementation of enterprise design frameworks, methodologies and practices across CASA.
- Partnering with business areas to identify improvement opportunities, solve complex organisational challenges and deliver sustainable business outcomes aligned with CASA's strategic priorities.
- Building and maintaining effective relationships with stakeholders across the organisation to provide trusted advice and influence outcomes on complex and sensitive change initiatives.
- Supporting informed decision-making through skilled judgement, specialist expertise and a strong understanding of organisational priorities and operating context.
- Maintaining a positive health and safety culture, including psychosocial wellbeing in the workplace.
- Initiating, positively engaging in and responding to change, while supporting others through change.
- Other duties as required.

Qualifications, licences and experience

Desirable

- Experience applying enterprise design, business improvement, service design or organisational development methodologies to support strategic and operational outcomes in a complex environment.
- Relevant qualifications or professional certification in enterprise design, service design, change management, project management, organisational development or continuous improvement methodologies (such as Prosci,



PRINCE2, MSP, Lean or Six Sigma).
- People leadership/management/coaching/mentoring experience.

Eligibility

Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988 (the Act) and the CASA Enterprise Agreement. The following eligibility requirements apply to this position:

- At a minimum, prospective CASA employees must undergo pre-employment screening and must be willing to provide the required information to successfully undergo a police record check.
- The position’s occupant must be an Australian citizen with the ability to obtain and maintain the level of security clearance as required.

Notes

This vacancy is being advertised concurrently under a general and an affirmative measure recruitment process.

Affirmative measures is only available to Aboriginal and/or Torres Strait people or people living with a disability, evidence will be requested if your application progresses under an affirmative measures process.

Getting to know the Civil Aviation Safety Authority

"Safe skies for all" CASA is established by and operates under the Civil Aviation Act 1988 and the Airspace Act 2007. CASA's primary function is to conduct the safety regulation of civil air operations in Australia and the operation of Australian aircraft overseas. We license pilots, register aircraft, oversee aviation safety and promote safety awareness. We are also responsible for making sure that Australian airspace is administered and used safely. CASA is a Corporate Commonwealth entity and is subject to the Public Governance, Performance and Accountability Act 2013 which deals with a range of matters, including reporting and the use of and management of public resources. We employ over 800 people working across Australia. We are an engaged team and proud to work for CASA. We strongly believe in the vision, mission and goals of our agency. We are highly connected to CASA’s Values and Regulatory Philosophy that underpin all we do. We understand how our roles directly contribute to aviation safety. We are a relationship-based organisation and value the unput and ideas of others.

📌 Team Leader Enterprise Design Office (Brisbane)
🏢 Civil Aviation Safety Authority
📍 Brisbane