Customer Service Representative – Medical Devices
Benefits

- Contract from current day to 30 June 2027
- Located in Macquarie Park 2113
- Global medical device organisation
- Supportive and collaborative team environment

About the company
Our client is part of a global leader in the medical device industry, offering an innovative, collaborative and customer-focused working environment.
About the opportunity
An chance is available for an experienced Customer Service Representative to join an established team in Macquarie Park. This front-office role will manage customer enquiries, order processing and work closely with internal teams to ensure products and services are delivered efficiently.

Duties

- Manage inbound customer enquiries, orders and complaints
- Process urgent, capital and clinical orders
- Coordinate product returns, credits and shipments
- Manage customer accounts and pricing discrepancies
- Liaise with internal teams,



customers and 3PL providers
- Support consignment reconciliation and month-end activities
- Manage the customer service inbox and reporting

Skills and Experience

- Previous customer service experience within a sales environment
- Strong phone-based customer service and communication skills
- Intermediate Excel and Microsoft Office skills
- ERP and CRM system experience; SAP highly regarded
- Strong attention to detail and ability to prioritise workload

Culture
Join a collaborative and customer-focused team within a global healthcare organisation passionate about delivering quality products and services that support better patient outcomes.

How to Apply
Click apply or contact Jane Nichols on 02 8877 8*** for a confidential discussion.

📌 Customer Service Representative (Macquarie Park)
🏢 Healthcare Professionals Group
📍 Macquarie Park