Fleet Scheduler & Customer Coordinator (Part-Time)

Location: Wetherill Park, NSW
Hours: Monday to Friday | 7:00am – 1:00pm (30 hours per week)

About HLW Group

HLW Group is one of Sydney's leading providers of grease trap, liquid waste and wastewater treatment services. We pride ourselves on delivering reliable service, exceptional customer service and efficient operations.

We are seeking a highly organised and proactive Fleet Scheduler & Customer Coordinator to manage the daily scheduling of our collection fleet and ensure our customers receive outstanding service.

The Role

This role is responsible for planning and coordinating the daily schedules of our grease trap collection vehicles.

Working closely with drivers, customers, the Operations Manager and management, you will ensure our fleet operates efficiently, customer bookings are managed professionally, and daily operations run smoothly.

This is a fast-paced role that requires excellent organisational skills, strong communication and the ability to think on your feet when priorities change.

This permanent part-time role (Monday to Friday, 7:00am–1:00pm) offers consistent hours with your afternoons free, making it ideal for someone seeking work-life balance, family flexibility or a return to the workforce.

Key Responsibilities
Fleet Scheduling

- Plan and optimise the daily schedules of all collection vehicles.

- Allocate jobs based on driver availability, vehicle capacity, customer requirements, geographic location and treatment plant capacity.

- Build efficient routes to maximise productivity and minimise travel time.

- Monitor daily schedules and make adjustments as required throughout the day.

Customer Coordination

- Schedule collection bookings with customers.

- Confirm upcoming services and respond to customer enquiries.

- Manage urgent bookings and emergency collection requests.

- Communicate delays or schedule changes professionally and proactively.

- Deliver exceptional customer service at every interaction.

Driver Coordination





- Prepare and issue daily run sheets.

- Maintain regular communication with drivers throughout the day.

- Assist with route adjustments and operational issues.

- Ensure drivers have the information required to complete their work efficiently.

Operational Planning

- Coordinate daily collection schedules with available treatment plant capacity.

- Work closely with the Operations Manager to balance workloads across the fleet.

- Assist with forward planning to ensure upcoming workloads are effectively managed.

- Identify opportunities to improve scheduling efficiency and fleet utilisation.

Administration

- Enter and update jobs within the scheduling system.

- Maintain accurate customer and job records.

- Ensure completed jobs are recorded correctly.

- Assist with daily and weekly operational reporting.

- Support general administrative tasks associated with fleet operations.

Skills & Experience

Ideally, you will have:

- Previous experience in scheduling, logistics, transport coordination or field service planning.

- Excellent organisational and time management skills.

- Strong communication and customer service skills.

- The ability to manage multiple priorities in a fast-paced environment.

- Confidence using scheduling software and Microsoft Office.

- Strong problem-solving ability and attention to detail.

Experience within the waste management, transport, logistics or service industries will be highly regarded.

Personal Attributes

We are looking for someone who is:

- Highly organised and detail-oriented.

- Reliable and dependable.

- A proactive problem solver.

- Customer-focused with excellent interpersonal skills.

- Calm under pressure.

- Able to work independently while collaborating with the broader team.

- Positive, professional and motivated to continually improve processes.

What We Offer

- Permanent part-time role with consistent weekday hours (7:00am–1:00pm).

- A supportive and collaborative team environment.

- The chance to play a key role in the daily success of a growing business.

Reporting To

Operations Manager

Employment Type

Permanent Part-Time

📌 Operations & Administration Coordinator (Part-Time) (Wetherill Park)
🏢 HLW Group
📍 Wetherill Park