About the role:
The position is a full time senior reception role with leadership responsibilities. The successful candidate will:

- Be the primary point of contact for patients

- Manage appointments, registrations, billing, and Medicare claiming

- Support the reception team and assist with day-to-day operations

- Work closely with the Practice Manager on process improvements

- Help maintain an efficient, professional, and patient-focused front desk

- Support GPs, nurses, and other team members

Key responsibilities:

- Welcome patients and provide helpful, professional service in person and over the phone.

- Manage appointments, patient registrations and records accurately.

- Support the smooth daily operation of the medical reception area.

- Assist the reception team and help maintain an organised front desk.

- Communicate clearly and respectfully with patients and colleagues.

- Work closely with the PM on continuous improvement activities.

- Process patient payments, billing and Medicare claims.

- Handle correspondence and support the smooth running of a practice.

- Work closely with reception colleagues, GPs, and Nurses.

- Protect patient confidentiality and follow clinic policies and procedures.





· Provide a high standard of patient service

About you

- More than 3 years' GP reception experience.

- Proficiency using Best Practice and HotDoc

- Experience with Medicare claiming, billing, and patient payments.

- Leadership or supervisory experience.

- Strong patient service and communication skills.

- Ability to work effectively under pressure in a busy clinic.

- Demonstrates initiative and a willingness to take on responsibility

Benefits

- A supportive and friendly team environment

- Opportunities for professional development

- The opportunity to take on greater responsibility and progress into a leadership role

- A workplace that values initiative, teamwork and patient care

Employer questions

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?

- How many years' experience do you have as a medical receptionist?

- How much notice are you required to give your current employer

How to apply
Please submit your resume and cover letter outlining your suitability.

📌 2IC Medical Receptionist (Coburg)
🏢 Gordon and Bell Street Medical Centre
📍 Coburg