Most of the people we work with started out as cabinetmakers. Today they run manufacturing businesses, and many work too many hours and carry the whole business on their shoulders. The Joinery Coach exists to change that.

Our members join Joinery GPS, our coaching program, to build businesses that are profitable and don't depend on them for everything. Results come from showing up and doing the work. When a member drifts and stops booking sessions, their progress stalls, and that's when they need us most.

That's where you come in.

What you'll do

- Review every member's engagement each month, and spot who is drifting before anyone else does.

- Make sure every member has coaching sessions booked and a clear plan for the month ahead.

- Reach out to members who have gone quiet, through monday.com, email and Zoom. Find out what's really going on and get them back in front of a coach.

- Raise members who are at risk with the team early, with a transparent next step.

- Be the first point of contact for member questions, and route them to the right coach or team member.

- Welcome new members and help them build good habits in their first 30 days.

This is not an admin role. Invoicing, payments and system setup are handled by our admin team, so your time goes into members.

What you must bring

- You write warmly and plainly, and sound like a person, not a call centre.

- You follow up until it's done.

- You're organised and disciplined without being chased.

- You work well on your own and hold yourself accountable.





- You care about small business owners and want to be part of what we're building.

What we'll teach you

- monday.com and our systems.

- Joinery GPS, our coaching program.

- Our member contact process.

Experience in customer success, memberships or the joinery industry is a bonus, not a requirement. Skills can be taught. The right fit can't.

The details

- Part-time, 3 days per week, 6 hours per day, with room to grow.

- Fully remote from anywhere in Australia. Some early morning or evening contact with our UK and US members.

- $36 to $40 per hour plus super as an employee. We'll also consider ABN contractors living in Australia, with the rate by negotiation.

- You'll report to our Business Performance Manager.

- Start in early December, with training through December. You'll be running the role from January.

- You must live in Australia and have the right to work here. We can't consider applicants based overseas.

How to apply

Apply with your CV and a cover letter that answers two things (150 words max in total):

1. Watch one of our YouTube videos or read our website. What did you learn about the business owners we work with, and why does helping them matter to you? Don't tell us how great you are; tell us about them.

2. A member hasn't booked a session in five weeks and hasn't replied to two monday messages. Write the email you'd send them (under 60 words).

Applications without both won't be considered.

📌 Client Success Specialist (Melbourne)
🏢 The Joinery Coach
📍 Melbourne