Job Description Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that wide-ranging from school to school, and support that stopped the moment you left the classroom.

We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.

We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.

Contour is made up of three brands:

- Contour Education → academic performance in high school
- Contour MedPrep → entry into medical and dental schools
- Contour TestPrep → entry into selective and scholarship schools

Contour is built by students, for students.

What You Will Do

- Connect with interested families: Contact students and parents who have enquired about Contour, registered their interest or are eligible for follow-up after a free trial. Most outreach takes place by phone, supported by email and text. This is primarily a B2C outbound-calling sales role, but you will not be working from completely cold prospect lists.
- Manage new enquiries: Respond to incoming phone, email and text enquiries, understand what each family needs, explain the most relevant programs and book free trial weeks.
- Drive enrolments: Follow up with families after their trial,



answer concerns and clearly explain the value of the most suitable Contour program.
- Own your pipeline: Keep your CRM records accurate, complete follow-ups when promised and maximise every appropriate opportunity.
- Achieve your targets: Work towards clear activity, trial-booking and enrolment goals while maintaining an honest, student-focused approach.
- Improve the process: Share customer feedback and recurring questions with your Sales Team Leader to help improve the family experience and conversion process.

This is a full time, permanent role (38 hours a week ) weekdays 11am to 9pm and weekends 9am to 5pm, based at our Melbourne CBD campus .

These are the business’s operating hours, not an expectation that you work every day or every available hour. Evening and weekend availability is required .

What You Will Bring

- Strong communication skills , with the empathy to build real relationships with students and parents.
- Solution-focused , confident addressing concerns and guiding families through a decision rather than pushing them into one.
- Organised under pressure , able to manage multiple enquiries and follow-ups while staying focused on targets.




- Comfortable with CRM systems and quick to pick up current software (bonus points if you've used HubSpot before!).
- Strong academic record through VCE or equivalent.
- Bachelor's degree (completed or in progress) in Commerce, Business, or a related field.
- Genuinely student-focused , with a real interest in helping families succeed, not just closing a sale.
- Retail, hospitality, call centre, or sales experience (preferred , not required).

Why You Will Love It

- Competitive salary ($70,000 base + uncapped commissions + super), extra leave, EAP access, and lifestyle perks.
- Purposeful work , you're often the first person a family speaks to, and how you show up genuinely shapes a student's start with Contour.
- Real ownership from day one , your pipeline, your targets, your calls.
- Structured training and coaching , weekly group sessions plus personalised feedback, with a real path to Senior Consultant or leadership for those who perform.
- Direct access to founders , no layers of management, inside one of the fastest growing education companies in Australia.
- A driven, easy-going team , hardworking but genuinely friendly, no corporate politics.

How to Apply

If you are committed to guiding families through their educational journey, we’d love to hear from you.

Application Process

- Submit your application.
- Shortlisted candidates will complete a behavioural and video interview assessment.
- Suitable candidates will then be invited for an in person interview.

📌 Sales Representative (Melbourne)
🏢 Contour Education
📍 Melbourne