Job Description "At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that C.A.R.E is at the heart of everything we do. Opal HealthCare is one of Australia's leading private aged care providers, with over 150 Care Communities, caring for more than 14,000 residents and supporting over 23,000 team members nationwide. Permanent | Full-time | Monday to Friday About the Role We're looking for an experienced and customer-focused Customer Support Manager to lead admissions, occupancy growth, administration, and customer service within our Care Community. Working closely with the General Manager, you'll be responsible for delivering an exceptional customer experience while supporting sales, team leadership, and operational excellence. About Ivanhoe Grand Care Community Located in the heart of leafy Ivanhoe, Ivanhoe Grand Care Community offers a premium workplace in one of Melbourne’s most sought-after neighbourhoods. Purpose-built with contemporary design and centred around a striking glass atrium, the home features beautifully appointed living spaces, landscaped courtyards, a café, piano lounge, library, gym, hair and beauty salon, and dedicated memory care neighbourhood. Team members enjoy being part of a supportive and professional environment committed to delivering exceptional, person-centred care. With a strong focus on wellbeing, connection, and career development, Ivanhoe Grand is a rewarding place to grow your skills and make a meaningful difference every day. What You'll Do Lead the customer journey from first enquiry through to admission and move-in Drive occupancy growth through proactive sales and relationship management Conduct tours and support prospective residents and families through the aged care admission process Manage customer enquiries, sales pipelines,



and admissions administration Lead and support the administration and customer support team Deliver exceptional front-of-house, reception, and customer service experiences Build strong relationships with residents, families, referrers, and community stakeholders Support payroll, roster administration, invoicing, accounts, and operational administration functions Ensure accurate record management, compliance, and reporting across business systems Identify opportunities to improve customer experience, occupancy, and operational efficiency Benefits & Rewards Permanent full-time opportunity Competitive salary package plus 12% superannuation Paid parental leave and flexible public holiday options Ongoing learning and development through the Opal HealthCare Academy State and national career progression opportunities Team Member discounts, wellbeing programs and recognition initiatives Up to $5,000 referral bonus for eligible referrals Industry-leading systems, technology and innovation Supportive leadership team and rewarding career pathways What You'll Bring Proven experience in sales, admissions, customer service, or business development Robust ability to build relationships and deliver exceptional customer experiences Demonstrated experience achieving sales and occupancy targets Experience leading and developing administration or customer service teams Excellent communication, organisational, and time management skills Strong attention to detail and ability to manage competing priorities Experience with CRM systems, Salesforce experience highly regarded Tertiary qualification in Business, Administration, Marketing, or a related field highly regarded Willingness to complete: Pre-employment medical Police Check NDIS Worker Screening Check Make a Meaningful MoveJoin a team that values your leadership, supports your growth, and empowers you to make a real difference to residents, families, and communities. Apply now to take the next step in your career with Opal HealthCare.

📌 Customer Support Manager - Ivanhoe Grand Care Community
🏢 Opal HealthCare
📍 Ivanhoe