Senior CX Delivery Lead — Contact Center & AI (Melbourne)

Senior CX Delivery Lead — Contact Center & AI (Melbourne)

01 Nov
|
Amazon
|
Melbourne

01 Nov

Amazon

Melbourne

Amazon Inc. is seeking a Senior Delivery Consultant to lead CX engagements within APJC, focusing on contact centre modernization using Amazon Connect, Lex, Bedrock and cloud-native architectures.

You will work directly with customer stakeholders to translate requirements into scalable, measurable outcomes and drive transformation programs across the region. Responsibilities include workshops, solution design, platform configuration, KPI tracking, and mentoring teams.

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📌 Senior CX Delivery Lead — Contact Center & AI (Melbourne)
🏢 Amazon
📍 Melbourne

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