Capricorn is seeking a Claims Support Officer to be the first point of contact for Members at claim lodgement, guiding next steps with empathy and professionalism. You will evaluate claim details, determine triage, and coordinate early actions such as service appointments and make-protected arrangements to deliver a seamless experience.
In this role, you will keep Members informed, process claims accurately, and support timely resolutions while managing high call volumes in a member-first environment
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📌 Senior Claims Support Specialist - Multiline (Western Australia)
🏢 Mercor
📍 Western Australia
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