Austen & Blake, part of Neve Jewels Group, is a digital-first luxury jewellery brand creating bespoke, made-to-order diamond jewellery. With almost 40 retail stores globally and a growing online presence, we're redefining the luxury jewellery experience through exceptional craftsmanship and personalised service.

We're looking for an experienced and customer-focusedStore Manager to lead the day-to-day operations of our luxury showroom in Wollongong. In this role, you'll lead and develop a high-performing team, drive sales and store performance, deliver exceptional client experiences, and ensure operational excellence across the showroom.

Job Requirements

- 2-3 years' experience in managing luxury retail or a premium customer service environment.
- Proven sales success with the ability to lead by example.
- Strong communication and relationship-building skills.
- Passion for luxury products and delivering exceptional customer experiences.
- Highly organised with excellent attention to detail.
- Comfortable using CRM and retail systems.
- Jewellery or gemmology qualifications (GIA, JAA or similar) are advantageous.
- Available to work weekends and peak trading periods.

Job Responsibilities

- Support and motivate the team to achieve sales and service targets.
- Deliver personalised, consultative sales experiences for every client.
- Assist with daily operations including rosters, stock management, training, and health & safety.
- Coach team members to improve sales performance and product knowledge.
- Process bespoke orders and manage customer enquiries using CRM systems.




- Handle customer escalations professionally and maintain exceptional service standards.
- Birthday leave
- Perkbox wellbeing and retail discounts
- Growth opportunities with an expanding global luxury brand

Job Description

Austen & Blake, part of Neve Jewels Group, is a digital-first luxury jewellery brand creating bespoke, made-to-order diamond jewellery. With almost 40 retail stores globally and a growing online presence, we're redefining the luxury jewellery experience through exceptional craftsmanship and personalised service.

We're looking for an experienced and customer-focusedStore Manager to lead the day-to-day operations of our luxury showroom in Wollongong. In this role, you'll lead and develop a high-performing team, drive sales and store performance, deliver exceptional client experiences, and ensure operational excellence across the showroom.

Job Requirements

- 2-3 years' experience in managing luxury retail or a premium customer service environment.
- Proven sales success with the ability to lead by example.
- Strong communication and relationship-building skills.
- Passion for luxury products and delivering exceptional customer experiences.
- Highly organised with excellent attention to detail.
- Comfortable using CRM and retail systems.




- Jewellery or gemmology qualifications (GIA, JAA or similar) are advantageous.
- Available to work weekends and peak trading periods.

Job Responsibilities

- Support and motivate the team to achieve sales and service targets.
- Deliver personalised, consultative sales experiences for every client.
- Assist with daily operations including rosters, stock management, training, and health & safety.
- Coach team members to improve sales performance and product knowledge.
- Process bespoke orders and manage customer enquiries using CRM systems.
- Handle customer escalations professionally and maintain exceptional service standards.

Job Benefits

- Birthday leave
- Employee discounts
- Referral bonus program
- Learning & development opportunities
- Perkbox wellbeing and retail discounts
- Career growth with an expanding global luxury brand

Apply Now!
If you're passionate about luxury retail, love building meaningful customer relationships, and enjoy leading high-performing teams, we'd love to hear from you.
Neve Jewels Group is proud to be an equal opportunity employer and welcomes applications from people of all backgrounds.

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📌 Luxury Jewellery Store Lead – Personalised Service & Growth (City of Wollongong)
🏢 Neve Jewels Group
📍 City of Wollongong