We are seeking a motivated and organised Business Systems Support Officer to join our ERP team, helping our people use TechnologyOne effectively through clear documentation, practical guidance and everyday system support. Working closely with the ERP team and people across the business, you will turn Shadforth’s processes into easy to follow work instructions, user guides and reference materials. You will help employees understand the steps, responsibilities and approvals involved in completing their day-to-day tasks. Initially, your focus will be on documenting processes and supporting employees through the rollout of TechnologyOne. Following go-live, you will continue to support new starters and existing users, keep documentation current and help improve how we work. This opportunity would suit someone who enjoys understanding how systems work, organising information and helping others solve practical problems.

Key Responsibilities

- Develop, review and maintain Shadforth-specific work instructions, user guides, procedures and process documentation.
- Create practical resources, including step-by-step instructions, screenshots, checklists and quick reference guides.
- Work with the ERP team and business stakeholders to document workflows, responsibilities and approval requirements.
- Help employees navigate TechnologyOne and complete tasks relevant to their role.
- Support new starters with system orientation and practical walkthroughs of relevant processes.
- Respond to everyday user queries, assist with routine troubleshooting and escalate technical issues to the appropriate team.




- Identify process gaps, recurring questions and opportunities to simplify workflows or improve guidance.
- Keep documentation up to date as system functionality and business processes change.
- Encourage consistent processes and effective use of TechnologyOne across the business. About You You are approachable, patient and organised, with a practical interest in systems and how people use them. You enjoy turning complex information into clear instructions and take satisfaction in helping someone complete a task confidently. You Will Ideally Have
- Experience in business administration, systems support, process documentation or a similar role.
- Strong written communication skills and the ability to explain processes in plain language.
- Experience creating or maintaining work instructions, procedures, user guides or other practical documentation.
- Confidence learning recent systems and helping people with varying levels of technical ability.
- Excellent attention to detail and the ability to organise information logically.
- A proactive approach to resolving queries, identifying process gaps and keeping resources current.




- The ability to build relationships and work collaboratively across different teams. Experience using TechnologyOne or another ERP system would be highly regarded. We also welcome applications from people with strong administration and documentation skills who enjoy learning systems and supporting colleagues. Who Might Suit This Role? You may be a business support officer, systems administrator, project administrator, document controller or an experienced system user who colleagues regularly turn to for help. You will enjoy the ongoing, hands-on nature of the role—from writing a clear work instruction to helping a new engineer or manager navigate a process for the first time. Shadforth is one of Queensland's largest family-owned civil construction companies, originating on the Sunshine Coast over 60 years ago. We have a strong presence across Queensland and Northern New South Wales, where we have developed an outstanding reputation working across residential and commercial subdivisions and major civil infrastructure projects, including roads and bridges. To Apply If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your resume. At Shadforth, we are committed to fostering an inclusive and diverse workplace. We strongly encourage applications from women, First Nations people and individuals from all backgrounds. Our goal is to create a welcoming environment where everyone feels valued, respected and supported to achieve their full potential. Check out our website for other career opportunities
- www.shadcivil.com.au

📌 Business Systems Support Officer (Forest Glen)
🏢 Shadforth
📍 Forest Glen