Concentrix on the Gold Coast is seeking an experienced operations manager to lead a diverse contact centre, driving customer experience, team development and continuous improvement. The role emphasizes leadership, strategic planning and balancing priorities in a rapid-paced environment.
You will manage multiple teams, monitor metrics, build client relationships and ensure compliance, payroll, onboarding and wellbeing are aligned with client expectations.
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📌 Flexible Contact Centre Operations Leader (City of Gold Coast)
🏢 Concentrix
📍 City of Gold Coast
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