Join Wingboy Parramatta as our Assistant Restaurant Manager. Reporting to the Restaurant Manager, you'll support the day-to-day running of the venue across service, people, customer experience and compliance. You'll help lead the front-line team, keep standards high and step up as the point of contact when the Restaurant Manager is away. This is a full time role and a great next step for a hospitality leader who wants to keep developing.
Key responsibilities
- Support the Restaurant Manager with stock purchasing and inventory management
- Lead by example in delivering outstanding customer service, in-venue and online
- Handle customer feedback and complaints, including email and online reviews
- Assist with rostering, training and mentoring the team to perform at their best
- Ensure compliance with food safety, hygiene, WH&S; and company policies
- Monitor cleanliness, presentation and equipment, and elevate maintenance issues
- Supervise shifts, including cash handling and reconciliation
- Manage timekeeping, breaks and attendance records
- Help manage bookings, large functions and special events
- Contribute to KPIs and identify ways to improve operations
About you
- Busy hospitality or fast-casual supervisory or management experience
- Current NSW RSA certificate
- Confident with POS and peak service
- Strong communication, customer service and leadership skills
- Full working rights in Australia
- Available nights, weekends and peak periods
About us
Wingboy is a growing fast-casual hospitality brand known for hot wings and cold bevs. With new venues opening, you'll be supported by head office and have room to grow with the group.
- Competitive salary + super, based on experience
- Career runway as new venues open
- Flexibility that respects life outside work
- Staff discounts on and off shift
- ClassPass credits for gym, wellness and beauty
- Paid mental health and wellbeing day