Epsilon, a Global Customer Support leader within Publicis Groupe, is seeking a Team Lead to oversee day-to-day operations, incident management, and service delivery for a globally distributed team based in Brisbane. You will drive continuous improvement and ensure SLAs are achieved while delivering a high-quality support experience.
The role requires robust leadership, ITIL understanding, incident management, and stakeholder collaboration across Platform Operations, Engineering and Product teams.
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📌 Global Customer Support Team Lead — Incidents & Experience (Brisbane)
🏢 Publicis Groupe
📍 Brisbane
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