An exciting temporary opportunity has become available for an experienced Collections Officer to join a well-established organisation based in Brisbane. This is a fantastic opportunity for someone with strong collections experience who can hit the ground running and drive the recovery of a high-volume in outstanding debt over a 6-month contract.
The Role
Reporting to the relevant manager, you'll be responsible for managing a high-volume portfolio of overdue accounts, focusing on aged debt recovery, negotiating with customers and maximising cash collections across the business.
- Manage a high-volume portfolio of overdue accounts and aged debt
- Proactively contact customers to follow up overdue invoices and secure payment
- Negotiate payment plans and arrangements to facilitate debt recovery
- Prioritise aged debt based on value, risk and recovery potential
- Investigate and resolve account queries, invoice discrepancies and payment disputes
- Monitor aged debtor reports and maintain accurate records of collection activities
- Follow up on broken payment promises and outstanding payment commitments
- Build and maintain professional relationships with customers while managing difficult conversations
- Liaise with internal stakeholders to resolve outstanding account issues
- Escalate high-risk and long-outstanding accounts where required
- Provide regular updates on collection progress, outstanding balances and recovery targets
- Work towards cash collection targets within a fast-paced setting
About You
- Previous experience in a high-volume collections or credit control position
- Proven experience in aged debt recovery and collecting overdue invoices
- Demonstrated ability to negotiate payment arrangements and secure outstanding payments
- Experience managing a large portfolio of debtor accounts
- Strong communication and negotiation skills, with the confidence to have difficult conversations
- Ability to hit the ground running and commit to a 6-month temporary contract
What's on Offer
- 6-month temporary Collections Officer opportunity
- Flexible hours and hybrid opportunities
- High-volume role with a strong focus on cash collection and debt recovery
- Opportunity to make an immediate impact within an established organisation
- Competitive hourly rate based on experience
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📌 Collections Officer (Brisbane)
🏢 Sharp & Carter
📍 Brisbane
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