You will deliver and coordinate welfare and wellbeing services for veterans and eligible dependent family members. This is a non-clinical role with scope to exercise initiative and judgement within established policies, professional boundaries and delegated authority.

Proposed classification

This is a permanent full time position working 38 hours a week under flexible arrangements. Permanent part-time may also be considered.

Compensation is under the SCHADS Award — Social and Community Services Employee, Level 5 ($105,570–$110,351 per annum plus superannuation). PBI benefits apply.

Key responsibilities

Assess client needs and develop practical support plans

Provide welfare assistance and coordinated referrals to other service providers.

Recognise safety concerns and arrange timely escalation and specialist support

Administer financial assistance within approved delegations

Maintain confidential records, review progress and follow up outcomes

Guide wellbeing volunteers and contribute to service improvement

About you

Relevant qualifications in community services, welfare, social work or a related field, or equivalent skills and experience





Experience assessing welfare needs and coordinating support for people with complex circumstances

Respectful communication and a person-centred, trauma-informed approach

Sound judgement, effective workload management and an understanding of safeguarding and professional boundaries

Accurate recordkeeping and responsible handling of confidential information and financial assistance

The ability to build referral relationships and work constructively with volunteers and community services

Experience supporting veterans and families, knowledge of veteran services, and relevant wellbeing or advocacy training are desirable

About us

The Yeronga Dutton Park RSL Sub-Branch is an independent, self-funding Public Benevolent Institution assisting veterans and families experiencing illness, disability, hardship, bereavement and social isolation. Operating from a facility in Brisbane's inner-South, we work alongside other service providers delivering compassionate, respectful and confidential support.

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📌 Community and Veteran Services Officer (Brisbane)
🏢 Yeronga Dutton Park RSL Sub-Branch
📍 Brisbane