Specific Duties Cleaning

- To assist in monitoring and maintaining cleaning standards on the ward.
- To carry out spot cleaning to ensure spillages are dealt with swiftly and efficiently.
- To ensure general and specialist equipment, e.g. drip stands, incubators and commodes are cleaned on a regular basis as per cleaning policy.
- To ensure the ward is safe and tidy at all times, e.g. remove clutter, tidy notice boards, signage, etc.
- To maintain upkeep of patients bed areas.
- To identify any problems with cleanliness and report to the ward sister.
- To ensure specialist cleaning of surfaces and furnishings.
- To ensure isolation nursing areas are cleaned appropriately.

Catering

- To prepare and serve hot/cold snacks (e.g. toast) as requested completing a breakfast round daily.
- To serve meals in conjunction with the nursing team, ensuring patients intake is known and that their dietary needs are met.
- To provide eating assistance, e.g. cutting up food, placing food within reach, encouraging patients to eat.
- To prepare hot/cold beverages including appropriate trolley/equipment.
- To ensure all food and beverages are served at the correct temperature according to food hygiene regulations.
- To prepare areas where food and beverages are served/consumed to ensure a pleasant environment for patients.
- To wash all equipment/utensils used in preparation, regenerating, serving and consuming food and beverages.
- To take responsibility for the ward kitchen, ensuring it is clean at all times, e.g. discarding out-of-date food, stock rotation.
- To ensure refrigerated food is labelled and stored correctly as per policy.
- To ensure that discharged and newly-admitted patients meal requirements are actioned in conjunction with the ward nurse.
- To co-ordinate extra meal requirements that may arise.
- To ensure patients whose fluid intake is not medically restricted have access to fresh water (e.g. jugs and glasses).





Maintaining the environment

- To carry out monitoring of service delivery especially related to cleaning, food, linen and the environment at the agreed frequency.
- To inform the ward sister of outcomes of monitoring and agree action plans ensuring action is taken.
- To manage the wards defect call log book, ensuring all defects are logged, reported, recorded and closed down as appropriate.
- To monitor and co-ordinate other ad hoc maintenance, liaising with the support service helpdesk as required for other services.
- To provide household maintenance duty in line with local policy.- replace light bulbs, clock batteries etc.- unblock sinks etc.
- To carry out regular equipment monitoring in accordance with procedures.
- To transport and dispose of clinical, domestic and confidential waste as per the policy, e.g. taking waste to the ward disposal area.
- To clean and prepare beds and handle linen.
- To report the bed availability to Matron/Bed Bureau.
- To monitor the access and security and use of premises and facilities.
- To ensure the patients space is respected including attending to patients fruit, flowers etc.
- To respect the privacy and dignity of patients whilst carrying out housekeeping duties.
- To maintain the safety of peoples property and belongings.
- To minimise the potential for adverse behaviour and security breaches.
- To use communication skills to manage any aggressive and abusive behaviour.
- To ensure equipment to be returned for reprocessing is stored safely.

General

- To receive, welcome and guide visitors on the ward,



liaising with other staff as appropriate.
- To transport equipment, consumables and written information as required.
- To maintain and update paper-based records and information as required.
- To respond to requests for general information.
- To receive and pass on information to others, maintaining confidentiality.
- To report complaints and take appropriate action.
- To assist with training of staff involved with ward housekeeping services into ward routines to achieve required standards.
- To be aware of any recent food hygiene standards, changes to waste categorisation etc.
- To monitor stock of HCID ppe and equipment and generate new requests as needed.

Support of people

- To ensure patients have adequate supplies to meet their basic needs, e.g. toiletries as required.
- To ensure the ward has sufficient stocks to meet patient and staff needs.
- To assist people with accessing and interpreting written information e.g. cards and letters.
- To explain the correct use of equipment to people, e.g. nurse call.
- To communicate effectively with people.
- To ensure patients that are waiting to be admitted are kept informed of bed availability and length of wait.

Working practices and relationships

- To ensure their own actions reduce risks to health and safety and to promote a health and safety culture within the workplace.
- To respond to emergencies as appropriate.
- To maintain effective working relationships.
- To foster peoples equality, diversity and rights.
- To provide an effective customer service.
- To maintain environmental, food hygiene and personal hygiene.
- To maintain complete confidentiality with regard to all patient issues.

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

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📌 Housekeeper (Liverpool)
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📍 Liverpool