Aftermarket Specialist — Parts & Service This role owns the commercial delivery of spare parts and service for the International installed base across Australia and Current Zealand. It converts enquiries into orders, grows parts and service revenue per customer, and sets what the work is sold at. It also holds the inventory reporting, forecasting and audit evidence the business depends on. Spare parts inventory is a material item on the balance sheet and is subject to external audit and statutory reporting obligations, so accuracy here is not discretionary.

Key responsibilities
Show leadership and self determination to improve and develop operational systems Prepare accurate spare parts quotes using the standard quoting workbook, covering multiple internationally recognised premium brands Apply margin discipline on every quote, and escal…? Price and quote service work — set the rate for each job on the standing contractor purchase order plus margin basis, and approve any departure from it Follow up every quote above the agreed threshold within five business days, and again before it lapses Record the outcome of every quote — won, lost or lapsed — with the reason Recommend related, wear and consumable parts on every enquiry rather than quoting only the line requested Treat every parts contact as an opening, not a transaction,



and cross-sell across the customer's operation Report to the business KPI's weekly — inventory position, sales order intake and revenue Produce the month-end inventory valuation and supporting reconciliation for finance Support the external audit — stock listings, reconciliations, valuation support and count evidence provided on request and on time About you Spare parts, aftermarket or internal-sales experience in industrial or capital-equipment environments Working mechanical understanding of mixing, dosing and bakery process equipment Confident selling — comfortable recommending, quoting, cross-selling and asking for the order Curious about the customer's wider operation, not just the machine in front of them Sound judgement on margin, pricing and stock levels Competent with inventory / ERP systems, spreadsheets and email management Disciplined and methodical — follows up, records outcomes, closes the loop Accountable for accuracy, particularly where the numbers are audited Commercially minded; sees a parts enquiry as an opening into the account, not a transaction

About us
We are international brand operating in Food, Health & Nutrition, providing spare parts and service across ANZ for industrial and capital equipment including mixing, dosing and bakery process equipment across multiple brands.

📌 Aftermarket Specialist — Parts (Dandenong)
🏢 Coperion Oceania
📍 Dandenong