AFCA is building the Australian Scams Ombudsman team. We seek a Senior Dispute Resolution Specialist (SDRS) to investigate and resolve complex scam complaints, including multi-entity and novel methods.
You will mentor colleagues and maintain a trauma-informed, human-centred approach while guiding investigations and outcomes. You will lead negotiations, assess SPF obligations, and prepare decision-ready briefs for efficient resolution, contributing to a fair, explicit and timely complaints process.
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📌 Senior Dispute Resolution Specialist - Hybrid Scam Resolution (Sydney)
🏢 AFCA
📍 Sydney