Auto & General (A&G;) is seeking a Real Time Analyst to monitor and optimise intraday contact centre performance. You’ll execute real-time strategies to meet SLAs, maximise agent productivity and respond to call volume and staffing changes.
In this role you’ll monitor queues and agent states using WFM tools, adjust schedules, update leadership with forecasts, and manage real-time routing to balance workloads. A&G; emphasises development and wellbeing with extensive employee perks.
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📌 Intraday WFM Real-Time Analyst (Sunshine)
🏢 Auto & General
📍 Sunshine
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