Head of Scams Dispute Resolution (Hybrid, Impact) (Melbourne)

Head of Scams Dispute Resolution (Hybrid, Impact) (Melbourne)

01 Nov
|
AFCA
|
Melbourne

01 Nov

AFCA

Melbourne

AFCA, the Australian Financial Complaints Authority, invites a seasoned senior manager to establish the Dispute Resolution function for scams. You will lead multiple teams, set standards, and ensure trauma-informed, fair outcomes across complex scam cases. This hybrid role starts ahead of the 31 March 2027 launch window, with a focus on scalable operations, budget and workforce planning, and stakeholder collaboration with regulators, industry bodies and consumer groups.

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📌 Head of Scams Dispute Resolution (Hybrid, Impact) (Melbourne)
🏢 AFCA
📍 Melbourne

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