ITbility is seeking an experienced ServiceNow ITSM Architect for a 6+ month contract in Australia. You will lead discovery workshops, capture requirements, and design end-to-end ITSM solutions aligned with business goals. Key focus areas include change management, knowledge management, service catalog, CMDB, and architecture governance, with emphasis on scalable, secure delivery. You will engage with IT and business stakeholders and present adoption roadmaps to leadership.