Contract to 28/05/2027 with possible extension | Brisbane, QLD | Hybrid working

Our client, a Queensland Government department, is seeking an experienced Senior Business Analyst to lead a comprehensive review of its current ICT environment and identify opportunities to improve systems, business processes and service delivery capabilities.

Working across a complex human services environment, you will engage with business, technical and architecture stakeholders to assess existing capabilities, capture future-state requirements and evaluate contemporary technology solutions.

This role will play a key part in shaping the department's future ICT direction, with responsibility for developing strategic recommendations, options assessments and executive-level deliverables to support informed decision-making.

Key Responsibilities

- Lead a comprehensive assessment of the current ICT setting, including systems, functionality, business processes, reporting capabilities, risks and opportunities for improvement.
- Elicit, document and analyse business and solution requirements, translating operational needs into clear functional and technical deliverables.




- Develop current and future-state process maps, operating models and capability requirements using recognised business analysis methodologies.
- Undertake market research and engage with vendors to assess industry solutions and emerging technology capabilities.
- Conduct gap/fit analysis and options assessments to evaluate potential solutions against business requirements, existing systems and strategic objectives.

About You

- Experience delivering business reform, transformation and organisational change initiatives.
- Previous experience working within Queensland Government or other complex government service delivery environments.
- Experience within human services environments.
- Familiarity with Azure DevOps and project delivery management across the software development lifecycle.
- Experience working with Microsoft Dynamics 365, particularly complex integrations with external stakeholders.
- Experience working with systems and solutions involving sensitive personal information and stringent information security requirements.

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