A new role awaits

The Technology Services Division has an APS6 Power Platform Administrator vacancy within the Agency Technology Services Branch.

The Agency Technology Services Branch supports all ICT systems and infrastructure including the primary business applications such as SAP CRM and Salesforce CRM.

End User Computing is an exciting directorate to be part of. The Power Platform Services team's mission is to enable the safe, governed and effective use of Microsoft Power Platform technologies across the Agency. We support innovation by empowering business areas to automate processes, build solutions and improve services through low-code technologies while maintaining strong governance, security and compliance practices.

Our culture is built on collaboration, continuous improvement and knowledge sharing. We work together to solve complex challenges and deliver outcomes that support the Agency's purpose of building a world-leading National Disability Insurance Scheme.

Where you can add value

As the APS6 Power Platform Administrator, you will combine technical expertise with day-to-day team leadership to oversee the administration, governance and support of Microsoft Power Platform services.

In this role, you will lead one of three specialist teams, each responsible for supporting a core Power Platform product: Power Apps, Power Automate or Copilot Studio. You will play a critical role in enabling safe, secure and effective low-code development across the Agency while maintaining governance and compliance standards.

Duties include:

- Leading day-to-day team operations, setting priorities, allocating work and coaching team members to deliver reliable, responsive platform services.
- Leading the administration, configuration and management of Power Platform services within your team's remit.
- Providing expert technical advice and advanced troubleshooting support to makers, business users and stakeholders, and acting as an escalation point for complex platform issues.




- Supporting governance controls including setting strategies, data loss prevention policies, security roles and connector management.
- Collaborating with technical teams to integrate Power Platform solutions with Microsoft 365 and Agency systems.
- Identifying opportunities for automation, optimisation and service improvement.
- Monitoring service health, licensing, platform capacity and compliance.
- Coordinating with Microsoft and service providers to resolve escalated incidents.
- Leading projects relating to platform governance, system integrations, low-code technologies and business process improvement.
- Developing standards, guidance materials and support processes that promote safe and effective use of Power Platform technologies.

Enough about us, let's talk about you

You are an outcome-focused ICT professional who combines technical expertise with a practical, supportive approach to team leadership. You have experience administering Microsoft Power Platform services and can guide a technical team to deliver reliable services and continuous improvement.

You build productive relationships with technical specialists and business stakeholders, explain technical concepts clearly and use sound judgement to resolve problems and manage competing priorities. You understand how to enable innovation while maintaining appropriate security, privacy and governance controls.

Skills

- Strong leadership and team development capability.
- Sound judgement and problem-solving skills in complex technical environments.
- Ability to communicate technical concepts to diverse audiences.
- Strong stakeholder engagement and relationship management skills.




- Ability to balance governance, security and business outcomes.

Knowledge

- Microsoft Power Platform administration and governance.
- Microsoft 365 services and integration capabilities.
- Cyber security, privacy and compliance requirements for cloud platforms.
- ITIL and contemporary service management practices.
- Emerging low-code technologies and industry trends.

Experience & Qualifications

- Experience leading technical teams in a complex ICT environment.
- Experience administering Microsoft Power Platform services in an enterprise environment, with specialist expertise in Power Apps, Power Automate or Copilot Studio.
- A Negative Vetting Level 1 (NV1) security clearance issued by the Australian Government Security Vetting Agency, or the ability to obtain and maintain one.
- Experience supporting governance, security and compliance activities.
- Experience working in, or supporting, an Australian Government ICT environment (desirable).
- Relevant Microsoft, ITIL, project delivery or service management certifications (highly desirable).

o While this role is ideally performed from the available office locations, flexible working arrangements may be considered. Please refer to the candidate packs for further details regarding locations.

o This position will be offered as ongoing or non-ongoing.

If the position is offered as non-ongoing, this will be for a specified term of up to 12 months, with the possibility of extension up to two years.

Should a non-ongoing position become ongoing, then a merit list established through this selection process may be used to fill the vacancy on an ongoing basis.

o This exercise will be used to fill current vacancies and to create an order of merit as future opportunities arise. If found suitable, your preference will be taken into consideration however your skills, knowledge, experience, and interest may be aligned to NDIA priorities at time of offer.

📌 Power Platform Administrator (Australian Capital Territory)
🏢 National Disability Insurance Agency
📍 Australian Capital Territory