Learning & Quality Facilitator
Working alongside our PLC Learning team, Quality Team and your Village Leadership Team, you’ll own the full cycle of learning in your Village, from identifying training needs through to delivering and assessing. You’ll also drive a culture of quality and continuous improvement, so residents receive the best possible care and services.
About The Role:
Learning and development
Identify training needs and contribute to learning solutions that build individual, leadership and organisational capability
Facilitate clinical and non-clinical workshops and assessments for your Village
Coordinate onboarding, including induction and compliance training for new starters, staff returning from extended leave and newly promoted employees
Ensure regulatory training is completed and your Village stays fully compliant
Maintain our library of development resources so it keeps pace with the aged care industry
Coach employees to build their skills and confidence
Maintain the LMS and report regularly to the Learning Manager
Quality and Continuous Improvement
Support Village and Care Managers with quality assurance activities that align with the Accreditation standards and the Village’s business plan
Organise and monitor the quality assurance program,
including the monthly audit schedule
Monitor the quality of resident care and identify compliance gaps
Own the Feedback Register, making sure feedback from residents, families and staff is acknowledged, actioned and reflected in the Continuous Improvement Plan
Review Village Meeting Minutes to ensure actions are completed
Work with Village teams to optimise resident outcomes
About You
Enrolled Nurse or Registered Nurse registration with AHPRA and a current practice certificate
Certificate IV in Training & Assessment (or equivalent Diploma)
3+ years’ experience as an Enrolled Nurse, including 3+ years in an aged care workplace
1+ years’ experience in learning and development or a nurse educator role
Understanding of aged care legislation, standards and the accreditation process
Strong analytical, auditing and reporting skills
Excellent written and verbal communication, with the ability to communicate with kindness and understanding
Strong facilitation skills and the ability to apply adult learning principles
Experience administering a Learning Management System
Proficiency in Microsoft Office, particularly Word and PowerPoint