Purpose
As Business Hub Manager, you will be a vital asset within our Workplace Services Team. Reporting directly to the State Operations Manager, your primary responsibility will encompass overseeing the operations of the site's Concierge & Business Hub services. Your main goal is to maintain an unwavering commitment to delivering outstanding service, actively engage with tenants, and offer support for tenant activation initiatives whenever needed.

Primary Responsibilities

Ensure that both you and your team prioritise the proactive welcoming and servicing of tenants and visitors to the property
You will be a key source of knowledge for tenants and visitors about the asset, local precinct and business hub.
Your role will be centred in the lobby area of the designated office building, which includes spending time at the Concierge desk and business hub while engaging with tenants, retailers, and visitors as you move throughout the lobby, business hub and the building precinct
You are the face of Accor to the building owner/manager, tenants, and visitors,



and play a pivotal role in representing our brand, as well as our client's brand. You also serve as a mentor and leader to the Executive Concierge on your team
Identify opportunities and creative ways to enhance the customer experience by collecting and analysing feedback, engaging with tenants, and staying attuned to emerging trends
Implement best practices and participate in CX activations, engaging in Heartist Engagement and quality assurance programs while providing necessary training and support to your team
Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills and Experience

A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
Written and verbal communication skills
Previous experience in a customer experience role
Strong passion for people, curating experiences for others and in leading premium service delivery

📌 Business Hub Manager (Melbourne)
🏢 Accor
📍 Melbourne