About the role

We are seeking a dedicated Medical Receptionist to join our healthcare team in Griffith NSW. This is a crucial front-of-house position that serves as the first point of contact for our patients and plays a vital role in the smooth operation of our medical practice. As Medical Receptionist, you will be responsible for creating a welcoming and professional environment whilst managing administrative tasks that directly support the clinical team and enhance patient experience. This role is based on-site in Griffith NSW 2680.

What you'll be doing

- Greeting patients in a warm, professional and courteous manner upon arrival at the practice

- Managing patient check-in and check-out procedures using medical practice management software

- Scheduling and coordinating patient appointments, ensuring efficient use of clinical time and minimising patient wait times

- Processing patient registrations and maintaining accurate, up-to-date patient records and documentation

- Handling patient enquiries and directing calls to appropriate staff members or taking messages

- Managing patient accounts, processing payments and explaining billing and insurance matters where applicable

- Maintaining confidentiality of all patient information in compliance with relevant healthcare privacy legislation





- Performing general administrative tasks including filing, photocopying and correspondence

- Supporting the clinical team by ensuring medical supplies and reception areas are well-organised and stocked

- Contributing to a positive and productive practice environment through teamwork and professional communication

Your skills and Knowledge

Ideal candidate will have the following attributes;

- Previous experience as a Medical Receptionist is desirable, but not essential. We welcome all candidates with excellent customer service skills.

- You are passionate about providing an exceptional level of customer service

- Compassionate, empathetic and warm disposition

- You are a quick learner and focused on learning and developing your medical administration skills

- A high standard of personal integrity – trustworthy, loyal and honest.

- An ability to maintain strict confidentiality regarding all patient and practice matters

- Excellent organisational and time management skills

- Able to work well independently, but also as part of a team

- Great attention to detail

- Have the ability to connect and interact with people of all ages, background and personalities

- Enjoy being part of a professional, happy and highly focused team

📌 Medical Receptionist (Griffith)
🏢 Kookora Surgery
📍 Griffith