Company Description Melbourne City GWM is the flagship Great Wall Motor dealership located in the heart of Victoria, delivering a premier automotive sales and service experience. The dealership combines GWM’s global reputation for innovation and build quality with strong local expertise and customer-focused service. Guided by high ethical standards, transparency, and a philosophy of mutual respect, the team is committed to earning the trust of customers, suppliers, and colleagues every day.

Melbourne

City GWM invests in comprehensive training and development to support long-term careers, job stability, and continuous improvement. Team members work in a contemporary, state-of-the-art environment, helping customers find the right vehicles while contributing to a benchmark-standard automotive business.

Role Description The IT Support Specialist is a full-time, on-site role based in South Melbourne, VIC, providing day-to-day technical support for dealership staff and systems. This role includes diagnosing and resolving hardware and software issues on desktop computers, maintaining network connectivity, and ensuring critical dealership applications and information systems operate smoothly. The IT Support Specialist will manage help desk tickets, prioritize and document support requests, and escalate complex issues where necessary.

Responsibilities also include performing routine system updates and backups, supporting user account and permission management,



and assisting with the setup and configuration of new workstations and devices. The specialist collaborates closely with operations, sales, and service teams to minimize downtime and maintain a secure, reliable IT environment aligned with the dealership’s high service standards.

Qualifications

- Candidates should possess strong Technical Support and Help Desk Support skills, including managing tickets, resolving user issues, and providing clear guidance.
- Candidates should possess solid Troubleshooting skills for diagnosing hardware, software, and connectivity problems efficiently.
- Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, and maintenance of operating systems and applications.
- Candidates should possess foundational Information Technology knowledge, covering networks, security best practices, and business applications.
- Relevant qualifications such as a certificate or diploma in IT, Computer Science, or a related field, or equivalent practical experience.
- Strong communication skills, ability to explain technical issues in straightforward terms, and a customer-focused approach to internal support.
- Ability to work on-site, prioritize multiple tasks, and maintain accurate documentation of support activities and system changes.
- Experience in automotive retail or dealership environments, and familiarity with industry-specific software, is beneficial but not mandatory.

📌 IT Support Specialist (Melbourne)
🏢 Melbourne City GWM
📍 Melbourne