The Opportunity We're looking for an experienced Business Analyst to play a pivotal role in delivering key strategic initiatives, driving process improvement, and helping translate business needs into practical technology solutions. This is an exciting opportunity for a cooperative and commercially minded Business Analyst to work across business and technology teams, contributing to projects that shape the future of our Consumer division. What You'll Be Doing As a Business Analyst, you will partner with stakeholders across the organisation to understand business challenges, define requirements, and support the successful delivery of projects and continuous improvement initiatives.

Key responsibilities
include:
- Collaborating with stakeholders across Technology and business teams to gather, validate and prioritise business and technical requirements.
- Translating complex concepts into clear, actionable requirements, user stories and business processes.
- Facilitating workshops, interviews and discovery sessions to uncover business needs, challenges and opportunities.
- Working closely with architects, engineers and project managers to ensure business requirements are aligned with technical solutions.
- Producing and maintaining high-quality documentation, including requirements, process maps and analysis artefacts.
- Documenting current-state (as-is) and future-state (to-be) processes.




- Identifying opportunities for process improvement and contributing to solution design discussions.
- Supporting project delivery through effective stakeholder engagement, analysis and change readiness activities.
- Undertaking additional duties as required. What You'll Bring We're seeking a highly capable and experienced Business Analyst who thrives in a fast-paced environment and can confidently engage with stakeholders at all levels.
- 5+ years' experience as a Business Analyst within complex business and technology environments.
- Previous Business Analyst experience within an Energy Retail environment.
- Strong stakeholder management, influencing and negotiation skills.
- Excellent business analysis and process documentation capabilities.
- Expertise in user story mapping and persona-based requirements gathering.
- Understanding of BPMN methodologies and business process modelling.
- Knowledge of BABOK frameworks, techniques and tools.
- Exposure to AI-enabled tools and approaches supporting business analysis activities.
- Experience within Power, Gas, Electricity, Telecommunications or related industries.
- Demonstrated ability to build trust, collaborate and influence across business and technical teams.
- Excellent verbal and written communication skills.
- The ability to operate effectively at both strategic and operational levels.
- Strong organisational skills with the ability to manage competing priorities and navigate ambiguity.

📌 Business Analyst (Melbourne)
🏢 VOCUS
📍 Melbourne