- Australian Citizenship and ability to obtain a Baseline Security Clearance
- Be part of a global leader in medical, security and travel risk management services
- Drive Operational Excellence and Service Performance Lead the delivery of Defence healthcare services across multiple locations, driving operational excellence, workforce performance and service outcomes. ## The Company International SOS has a proven record across Australia and the Pacific region, combining global healthcare expertise with a deep understanding of the unique medical requirements for military operations, humanitarian relief and multilateral exercises. With on-demand capability, operational experience across the region, and the ability to engage large-scale distributed workforces; International SOS integrates seamlessly with uniformed capability, offering agile solutions that adapt to domestic and expeditionary military requirements. Globally recognised for our unique expertise,

we offer
fantastic opportunities to make a meaningful impact, providing care where others can't. ##

About the role
Working closely with senior stakeholders, the Program Head of Operations will drive service delivery, quality, governance, risk management and continuous improvement while overseeing a high-performing operations team.

Key responsibilities
include:
- Oversee healthcare service delivery across multiple locations, ensuring quality, compliance and contract performance
- Drive operational performance, workforce planning, recruitment logistics and service coverage
- Build strong relationships with Defence and key stakeholders
- Oversee governance, WHS, risk management and audit readiness
- Manage budgets, identify efficiencies and support contract growth
- Guide and develop high-performing operational teams ## About you
- 5+ years' operations experience,



including 3+ years in senior management, with proven success leading large-scale service delivery and workforce management
- Background in workforce management, recruitment and logistics, with agency recruitment experience highly regarded
- Defence industry experience preferred, with exposure to corporate environments advantageous
- Experience managing operational risk, compliance requirements and budgets
- Experience working in rapid-paced operations and recruitment environments, with strong communication, reporting and problem-solving skills
- Relevant tertiary qualification; current driver's licence highly desirable ## Benefits
- Contribute to a purpose-led organisation that helps clients protect their people while strengthening organisational resilience
- Opportunities to expand your career in a multinational company with consistent growth
- Ongoing training and development opportunities
- Enjoy rewards for your contributions, including service awards
- Option to purchase additional annual leave and paid volunteering days
- Exclusive discounts on health insurance, airlines, technology, and more Ready to manage critical healthcare operations and make a lasting impact across a national Defence program? Apply now *Please note: Only suitable shortlisted candidates will be contacted.
* *At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.*

📌 Head of Operations (Canberra)
🏢 International Sos
📍 Canberra