About the role
We are looking for an experienced Mobile Phone Repair Technician to join our growing mobile phone repair and retail business in Camberwell. We are looking for someone with genuine hands-on repair experience who can confidently diagnose and repair mobile phones, provide excellent customer service, and assist with sales and daily store operations. This is a great opportunity for someone who enjoys both the technical and customer-facing sides of the mobile phone industry and wants to grow with a business.
Key responsibilities
- Diagnose and repair mobile phones, particularly iPhones and Samsung devices
- Perform screen, battery, charging port, camera, speaker and other component replacements
- Troubleshoot hardware and software issues and identify faults accurately
- Conduct post-repair testing to ensure devices are functioning properly
- Maintain high repair standards and attention to detail
- Handle customer devices carefully and follow proper repair procedures
- Welcome customers and understand their repair needs
- Explain repair options, pricing and turnaround times clearly
- Recommend suitable accessories, mobile phones and repair services
- Assist customers with purchasing new and pre-owned devices About you
- Previous hands-on experience in mobile phone repairs is essential
- Good practical knowledge of iPhone and Samsung repairs
- Ability to diagnose faults and complete common repairs independently
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
- Confidence in recommending products and services to customers
- Reliable, punctual, honest and professional
- Valuable attention to detail and commitment to quality work
- Ability to work independently and as part of a team
- Willingness to learn and take on additional responsibilities