**

Location:
Wingfield, SA Employment Type: Full-Time (38 hours per week)

Salary:
$34.00 – $37.00 per hour + superannuation, depending on experience and qualifications*
* Are you organised, proactive and passionate about making a genuine difference in people's lives? We're looking for a motivated, compassionate and confident individual to join our busy Care Coordination team If you have a genuine can-do attitude, enjoy building relationships, thrive in a quick-paced environment and aren't afraid to take initiative and tackle challenges head-on, we'd love to hear from you. At Adelaide Quality Care (AQC), we provide high-quality, person-centred aged care and disability support services across metropolitan Adelaide and regional South Australia. As a growing organisation, we're proud of our supportive, collaborative workplace and the dedicated team behind the care we deliver.

About the Role
This is a diverse, rewarding and hands-on position where no two days are quite the same Working closely with our Care Coordinator Team Leader and wider AQC team, you'll play an important role in ensuring our recipients receive high-quality, individualised care and support. You'll be the key point of contact for recipients, their families, support workers and external providers, helping to coordinate services, resolve concerns and ensure everything runs smoothly. Your responsibilities will include:
- Coordinating the onboarding of new recipients, including initial assessments, meetings and service arrangements.
- Building and maintaining positive, professional relationships with recipients, families and external stakeholders.
- Developing, reviewing and maintaining individualised recipient care plans and relevant documentation.
- Monitoring recipient budgets, service arrangements and funding to ensure appropriate utilisation.
- Responding to recipient enquiries, requests and complaints in a timely, compassionate and professional manner.
- Reviewing daily service notes, following up on concerns and ensuring appropriate communication and reporting.
- Monitoring incidents, identifying risks and escalating concerns when required.
- Providing guidance and oversight to care staff, including identifying performance concerns and communicating with management and HR.




- Maintaining accurate recipient records and compliance documentation using systems such as TRACCS and SharePoint.
- Working collaboratively with rostering, administration, management and care teams to ensure continuity and quality of care.
- Assisting with general operational responsibilities and contributing to continuous improvement across the organisation.
· Navigating frequently changing government systems with limited communication, while acting as the link between government agencies and recipients. About You We're looking for someone who brings more than just experience to the table. Attitude, initiative, compassion and the ability to think on your feet are equally important to us You'll be someone who:
- Has a positive, proactive attitude and genuinely cares about delivering quality outcomes for recipients.
- Is highly organised, reliable and has excellent attention to detail.
- Can confidently manage competing priorities, remain calm under pressure and adapt when plans change.
- Communicates professionally, confidently and compassionately with people from all walks of life.
- Has strong interpersonal skills and can build rapport with consumers, families and colleagues.
- Demonstrates initiative, sound judgement and effective problem-solving skills.
- Is comfortable having difficult conversations, managing complaints and resolving concerns professionally.
- Works well independently while also being a supportive and collaborative team player.
- Is confident using computers, maintaining accurate records and learning new systems.
- Understands the importance of confidentiality, professional boundaries and handling sensitive information appropriately.
- Takes ownership of their responsibilities, follows through on commitments and isn't afraid to roll up their sleeves and help wherever needed.
- Ability to remain resilient,



maintain professional boundaries and switch off outside of work, even during challenging and demanding periods.
- Previous experience in care coordination, community health, aged care, disability services or a similar role will be highly regarded.
- We value individuals who are genuinely passionate about providing quality care, take pride in their work and are willing to continually learn and develop. ## Essential Requirements
- Minimum two years' experience working in a community health role.
- A relevant qualification in health or community services.
- Strong written and verbal communication skills, including excellent telephone and customer service skills.
- Sound computer literacy and the ability to maintain accurate electronic records.
- Excellent time management, organisational and problem-solving skills.
- Current National Police Check, NDIS Worker Screening and WWC Clearance, or willingness to obtain one.
- Current First Aid and CPR certificates or ability to obtain one.
- Full Australian working rights. Highly Regarded:
- Knowledge of the aged care and disability sectors, including NDIS, Support at Home Packages and Commonwealth Home Support Programme (CHSP).
- Experience developing and maintaining consumer care plans.
- Understanding of recipient budgets, funding arrangements and service coordination.
- Experience using TRACCS, SharePoint or similar care management systems.
- Knowledge of incident reporting, risk management and relevant care standards.
- Experience managing challenging situations, complaints and conflict resolution.

What We Offer

- A stable, full-time position based at our Wingfield office.
- A friendly, supportive and collaborative team environment.
- A varied and rewarding role where you can make a genuine difference in the lives of our recipients
- Opportunities to develop your skills and knowledge across aged care and disability services.
- Ongoing support, professional development and opportunities to contribute to service improvements.
- The chance to be part of a growing organisation that genuinely values quality care, teamwork and initiative. Interested? We'd Love to Hear From You

📌 Care Coordinator (Wingfield)
🏢 Adelaide Quality Care
📍 Wingfield