Home Care Assistance Gold Coast
- Southport Home Care
- Care Partner $70,000 to $85,000 + Superannuation + Fuel allowance Customer Service
- Full-time role available
- 38 hours per week.
- 5 shifts per week
- Help clients with their Home Care Package, budget and Care Plan. If you think you have seen this ad before, that's right you have Work within our client services team in our central Southport office. Be part of a team of dedicated aged care specialists who help our clients with their Home Care Package (HCP). For this, we are seeking individuals who are highly empathic, self-managed and can handle difficult scenarios. What's the role?
- Interact over the phone with clients who require assistance.
- Use internal systems to understand care needs and budgets and then shortlist and present options that match client preferences.
- Answer client questions relating to their Home Care Package, budget and Care Plan.
- Cultivate and build a relationship with the client by providing empathy and reassurance.
- Offer individual client information and advice tailored to their personal Care Plan.
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- Provide EPOA, Representatives and family members with the most up-to­ date information regarding aged care overall. Who are you?




- 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential
- Evidence of achieving KPI's and handling high volumes of daily calls
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- Solid written and verbal communication skills
- Strong computer literacy and intuition to problem solve
- Mature approach and the ability to work autonomously within a team environment
- A strong commitment to the role in helping clients and their needs.
- Experience in aged care is preferred, but not essential If you enjoy talking with people and bringing comfort to clients during a stressful time, then this could be the role for you. About Aged Care Decisions Our mission is to bring comfort to people by empowering them in their Home Care experience. That is why we go above and beyond in every aspect of the company to support clients within the Home Care journey. Send your resume in first instant too: [email protected] [email protected]

Job Type
Full-time Pay: $70,000.00 – $85,000.00 per year Work

Location:
In person

📌 Home Care (Southport)
🏢 Home Care Assistance Gold Coast
📍 Southport