We are hiring for a Customer Success Manager to act as a trusted advisor for strategic accounts, driving retention, expansion, and overall customer satisfaction. This role focuses on managing complex relationships and ensuring that organizational solutions align with the long-term business objectives of high-value clients. The Role
• Lead the onboarding process for complex accounts to ensure a seamless transition and establish a foundation for long-term success.
• Build and maintain strategic relationships with senior stakeholders to align business goals with provided solutions.
• Own and execute renewal and expansion strategies while monitoring customer health metrics to identify risks and opportunities.
• Advocate for customer needs internally by communicating feedback to influence product roadmaps and service enhancements.




• Collaborate with cross-functional teams to resolve escalations and ensure consistent delivery of impactful outcomes.

What You'll Need
• A degree or equivalent experience, with at least 8 years in customer-facing roles, including 5+ years in account management or sales.
• Proven expertise in managing high-value SaaS or subscription-based accounts and driving measurable business outcomes.
• Strong relationship management skills with the ability to engage senior stakeholders and manage multiple priorities in a fast-paced workplace.
• Demonstrated success in meeting renewal and expansion targets while maintaining high levels of customer satisfaction. What's On Offer
• Competitive salary
• Opportunity to mentor team members and contribute to the refinement of customer success frameworks and processes. Apply via Haystack today

📌 Senior Customer Success Manager (Australia)
🏢 Haystack
📍 Australia