Sales Consultant – Full Cycle (Showroom, Trade & Online) Topware | Premium Bathroom & Kitchen Supplies Bayswater North, VIC | Full-time | $75,000–$85,000 + super + up to 5% KPI bonus *Note: this role includes one rostered weekend day once the initial training period is complete. Rostering may change with business needs and will be discussed with the successful candidate.
* About Topware Topware is a family-owned bathroom, kitchen and laundry retailer in Bayswater North, with over 30 years in the industry. We work with homeowners, renovators, designers, builders and trades through our showroom, warehouse and a growing online store with more than 7,000 products. We’ve recently extended our showroom and added leading brands such as Phoenix and Fienza to our range. We’re a small, close-knit team of 7–8 people with big growth plans.

About the role
This isn’t a typical retail role. You’ll own the entire customer journey, from first enquiry through to delivery, after-sales and repeat business, for both retail and trade customers. You’ll help homeowners plan and choose products for their bathroom or kitchen project, and look after and grow relationships with builders, plumbers and other trades. You’ll work across every channel:
- In-store showroom consultations
- Phone and email enquiries
- Online orders
- Quoting, invoicing and order coordination
- Ongoing customer, trade and supplier relationships What you’ll do *Sales and customer experience
*
- Welcome and guide customers through the showroom
- Understand each project (renovation, new build or styling) and recommend the right products




- Convert enquiries into sales through clear advice and consistent follow-up *Trade accounts and growth
*
- Manage and grow your trade accounts, keeping in regular contact with builders and plumbers
- Proactively reach out to new and lapsed trade customers, and generate leads through referrals and local networks
- Book showroom appointments and visit builders or sites when needed *End-to-end ownership
*
- Prepare accurate, detailed quotes (often multi-item) and invoices
- Manage orders from purchase through to delivery or collection
- Work with suppliers and our warehouse and operations team on stock, lead times and deliveries
- Keep your quotes, pipeline and customer notes up to date in our systems *After-sales, warranty and retention
*
- Follow up after purchase and request customer reviews
- Handle after-sales queries, returns and warranty claims through to resolution
- Build long-term relationships that bring customers back for future projects What we’re looking for
- Sales experience, preferably in bathroom, kitchen, plumbing or building products
- Product knowledge of tapware, vanities, toilets, basins, showers and kitchen sinks is preferred, though we’ll provide training




- Confidence dealing with both homeowners and trades
- Commercial awareness: you understand margin and sell value, not just discount
- Strong attention to detail when quoting, invoicing and processing orders
- Organised and able to juggle quotes, orders and follow-ups at once
- Proactive: you don’t wait for customers to come to you
- A problem-solver when things don’t go to plan, such as container delays, stock issues or warranty claims
- Comfortable with systems such as Xero, e-commerce platforms or a CRM, or quick to learn them
- Available to work a rostered weekend day
- Current driver’s licence What success looks like
- You consistently convert showroom, trade and online enquiries into profitable sales
- Customers and trades trust you and come back for future projects
- Quotes and orders are accurate and on time
- After-sales and warranty matters are handled smoothly
- You’re actively growing our trade and retail customer base Why join Topware
- $75,000–$85,000 + super, plus a bonus of up to 5% based on KPI achievement
- Clear ownership of your work across the full sales cycle
- A growing business with a newly extended showroom and strong brands
- A supportive, hands-on, family-run team
- The prospect to grow into senior sales or account management roles
- Staff discount on our range, plus coffee, snacks and team lunches

How to apply
Send us your CV and a short note about your sales experience, ideally in bathroom, kitchen or building products. Right to work in Australia required. No agencies, please.

📌 Sales Consultant (Bayswater North)
🏢 Vic Sweet LandTopware
📍 Bayswater North