ABOUT THE ROLE
The Diplomatic Technology Assistant is a member of the Diplomatic Technology Customer Engagement team. The incumbent is responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms. As part of the DT systems support team, the incumbent provides Tier 1 operational support to customers on classified and unclassified systems, primarily in Controlled Access Areas (CAA) of the mission. The incumbent also participates in Diplomatic Technology initiatives and performs other assigned duties, emphasizing a comprehensive approach to IT administration and support. As a DT Assistant, you will also maintain COMSEC accountability. All selected candidates must be able to obtain and hold a Top Secret security clearance. Please note that this role is only open to U.
S. citizens. SKILLS AND EXPERIENCE Candidates must meet one of the following combinations of education and

experience:
- At least 2 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of at least two years of full-time post-secondary study at a college or university; OR




- At least 4 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of high school (Year 12). EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.
S. Mission provides equal chance and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age (40 years or older); disability; genetic information; or pregnancy, childbirth, or related medical conditions.

BENEFITS:
The U.
S. Mission offers a competitive compensation and benefits package for local employees. Find out more by clicking the link [Benefits and Compensation for Locally Employed Staff](https://au.mwp.usembassy.gov/wp-content/uploads/sites/85/2024/10/LES-Benefits.pdf)

HOW TO APPLY
To apply for this role, we strongly recommend that you [click here](https://au.usembassy.gov/jobs/) to submit your application. For further assistance in applying for roles with the U.
S. Mission, download the [Job Applicant User Guide (PDF)](https://common.usembassy.gov/wp-content/uploads/sites/3/2022/06/ERA_Applicant-Job-Aid_4.4.18-final.pdf) APPLICATIONS CLOSE: NOVEMBER 15, 2026 If you have any questions or concerns about the application process, please email: [[email protected]](mailto:[email protected])

📌 Diplomatic Technology Assistant (Yarralumla)
🏢 U.S. Embassy Canberra
📍 Yarralumla