JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

Location: JLL Head Office - 180 George Street, Sydney

Benefits:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
‘You Days’ – 2 extra leave days!
Ongoing training & development
Enjoy complimentary coffee at the JLL Head office.
Work from home 1 day per week

What this job involves:
The Local and Regional Accounts Manager – Facilities Management On Demand (FMOD) is a senior operational role responsible for the delivery of Facilities Management services across a defined portfolio of local and regional client accounts. This is a unique, hybrid role combining account management, facilities management, and property management - with specific responsibility for the ORIX account (where high-level property management is a key requirement) and other client accounts where embedded FM staff are not in place.

The role supports Client Account Teams in meeting their obligations under Management Agreements across a diverse national portfolio of rural, remote, and metropolitan properties. The Manager is responsible for both the FMOD casual resource pool deployed across these accounts, as well as a select number of permanent staff embedded on the accounts being managed.
Responsibilities span relationship management, FM and property management operations, property compliance, capital works,



financial management, the leadership and oversight of both casual and permanent team members.
Contribute to the overall growth within the business and form part of the strategic planning team within FMOD

Main Duties:
Builds and manages relationships with occupiers, clients, and stakeholders, acting as primary JLL contact and delivering business reviews and performance reports.
Provides property oversight including technical reporting, minor capital project coordination, and client change management support.
Ensures compliance with Essential Services, BCA, Australian Standards, DDA, OH&S;, and JLL policies through audits, inspections, and hazard/incident management.
Oversees planned preventative maintenance programs, managing contractor performance, engineering contracts, and supplier relationships.
Manages non-routine and reactive maintenance, including quotation processes, PSC liaison, and monthly reporting.
Handles financial management tasks such as invoice approvals, budget reporting, forecasting, and expenditure monitoring across the portfolio.
Manages people and resources, including direct oversight of embedded staff, deployment of casual resources, and onboarding support.
Supports relief and short-term project coverage for Client Account Teams as needed.
Maintains compliance with JLL and client policies while contributing to FM On Demand process improvement and teamwork culture.
Assists with sustainability initiatives, maintains portfolio databases, provides after-hours emergency response, and travels nationally as required.

Sound like you? This is what we’re looking for:
Experience in a management-level role in Facilities Management / Account Management.
Demonstrated experience managing multi-site or national FM portfolios, including rural and remote properties.
Proven property management experience, including lease management, rent reviews, lease renewals, and tenant advocacy.
Experience managing client accounts under formal Management Agreements, including financial reporting, compliance, and relationship management obligations.
Experience leading and managing both permanent and casual/contract staff across multiple sites.
FM or property management qualifications preferred (e.g. Diploma of Facilities Management, Bachelor of Property, or equivalent).




Strong commercial and contract management understanding in a corporate services setting.

What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number LMREQ544948
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Local and Regional Account Manager – FMOD (Sydney)
🏢 Jll
📍 Sydney