About the role
This is a full time role designed for someone with future leadership ambitions. You will begin by learning the foundations of medical reception: welcoming patients, managing appointments and enquiries, processing payments and Medicare claims, maintaining accurate records and protecting patient confidentiality. If suitable, you will progressively take on new responsibilities approximately every six months, with the aim of being ready for consideration for a Co-Reception Team Leader role within two years. These additional responsibilities may include supporting and training colleagues, coordinating tasks, assisting with rostering and improving practice processes. You will also progressively take responsibility for the clinic's social media and marketing portfolio, preparing content and patient communications within approval processes.

Key responsibilities

- Welcome patients and provide helpful, qualified service in person and over the phone.
- Manage appointments, patient registrations and records accurately.
- Process patient payments, billing and Medicare claims.
- Handle correspondence and support the smooth running of a busy practice.
- Work closely with reception colleagues, GPs, nurses and administration staff.




- Protect patient confidentiality and follow clinic policies and procedures. About you
- A clear ambition to build a long-term career in general practice and move into leadership
- Warm, professional communication and a calm approach in a busy environment
- Strong computer skills, attention to detail and the ability to organise competing tasks
- Reliability, initiative, teamwork and a willingness to accept feedback
- An interest in social media and marketing, with good writing skills and sound judgement
- Previous medical reception experience is welcome but not essential
- Only candidates with leadership aspirations and potential should apply, however, progression is not guaranteed and will depend on demonstrated capability, performance, suitability and business needs.

About us
Blackburn Clinic is an established practice that has served its community for almost 75 years. We pride ourselves on our workplace culture of inclusivity, respect and care. We take our responsibility as providers of healthcare to our community very seriously. Applications close midnight Sunday 15 November 2026.

📌 Medical receptionist (Blackburn)
🏢 Blackburn Clinic
📍 Blackburn