About the job Customer Support Mandarin Speaker We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced setting, communicates confidently, and is committed to delivering high-quality service.

Location:
On-site Visa Support: Provided Employment Type: Full-time What You’ll Do
- Handle and support Sales Executives’ requests while resolving customer issues efficiently
- Ensure all processes align with pricing guidelines, company policies, and regulations
- Verify sales information on every interaction to ensure accuracy and compliance
- Manage and resolve first-level sales escalations
- Follow up daily on unresolved cases until full resolution
- Deliver professional and high-quality support to external customers
- Create a positive,



customer-friendly experience through effective communication
- Provide timely, accurate assistance while maintaining integrity and adherence to SOPs What We’re Looking For
- Fluent in Mandarin and good command of English
- Strong verbal and written communication skills
- Detail-oriented with strong problem-solving ability
- Ability to handle pressure and manage multiple cases simultaneously
- Customer-first mindset with a professional attitude
- Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer
Competitive salary package Full visa and relocation support Career growth in an international environment Structured training and onboarding

📌 Mandarin-Speaking Customer Support Specialist | On-site (Port Pirie)
🏢 Cross Border Talents
📍 Port Pirie