You'll provide day-to-day administrative support across guest services, bookings, sales enquiries and apartment operations.
Key responsibilities
- Responding to phone and email enquiries professionally and promptly.
- Supporting the sales team with quotes, availability checks, booking enquiries and follow-ups.
- Entering and updating reservations, guest details and booking records.
- Preparing pre-arrival information and coordinating check-in and departure arrangements.
- Liaising with guests, corporate bookers, cleaners and maintenance providers.
- Assisting the operations team with cleaning schedules, maintenance requests and outstanding tasks.
- Preparing invoices, following up payments and maintaining accurate records.
- Keeping booking systems, spreadsheets and shared documents up to date.
- Completing occasional light physical tasks, such as sorting and preparing linen for the cleaning team.
About you
- Solid organisation skills and attention to detail.
- Confident written and verbal communication.
- A friendly, professional approach to customer service.
- Confidence using email, spreadsheets and business systems.
- Initiative and the ability to follow tasks through to completion.
- The physical capacity to safely complete occasional light manual tasks, including preparing linen for cleaners.
- Experience in administration, reservations, hospitality, property or sales support.
- Experience with Newbook or another accommodation booking system would be an advantage, although training can be provided.
About us
Astra Apartments Brisbane provides fully furnished corporate accommodation for business travellers, relocating professionals and guests requiring an extended stay.