About the role

The Systems Administrator is responsible for supporting, maintaining, and improving client and internal IT systems. The role includes administration of Microsoft 365, Windows environments, networking, endpoint management, security controls, backups, monitoring, documentation, and user support. The role requires solid technical judgement, clear communication, disciplined documentation, and the ability to work independently in a remote environment while supporting clients professionally and efficiently.

Key responsibilities

- Provide technical support to clients and internal users across desktop, server, cloud, network, and application environments.

- Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, Entra ID, MFA, conditional access, licensing, and security settings.

- Support Windows Server and desktop environments, including Active Directory, Group Policy, DNS, DHCP, file services, remote access, patching, and endpoint troubleshooting.

- Maintain and troubleshoot networks, including firewalls, switches, wireless systems, VPNs, VLANs, routing, and internet connectivity.

- Deploy, configure, and maintain endpoint devices, including laptops, desktops, mobile devices, printers, and related peripherals.

- Monitor client systems, investigate alerts, respond to incidents, and escalate issues where required.





- Assist with backup monitoring, restore testing, disaster recovery processes, and business continuity activities.

- Perform system maintenance, updates, security hardening, and preventative maintenance tasks.

- Document technical environments, procedures, passwords, configurations, changes, and support actions accurately in company systems.

- Assist with onboarding and offboarding users, including account provisioning, permission changes, mailbox configuration, and device preparation.

About you

- Strong experience administering Microsoft 365 and Windows environments.

- Practical understanding of networking, including TCP/IP, DNS, DHCP, routing, VPNs, firewalls, VLANs, and wireless networks.

- Experience supporting Windows desktops, laptops, printers, mobile devices, and common business applications.

- Ability to troubleshoot technical issues methodically and communicate clearly with users and stakeholders.

- Experience using ticketing, documentation, monitoring, and remote support tools.

- Solid written communication skills and attention to documentation quality.

- Ability to work independently from home while managing priorities, tickets, and client expectations.

- Qualified attitude when dealing with clients, vendors, and internal staff.

📌 MSP Systems Administrator - 100% work from home (Darwin)
🏢 Mawson Technology
📍 Darwin