Set in the heart of Surfers Paradise and on the doorstep of the famous Surfers Paradise Beach, Island Gold Coast boutique hotel is looking for a Venue Manager to lead Goldies. Full time position available. This position’s roster includes early mornings, evenings and weekends across a 7 day operation.

Goldies changes with the day. Easy, sunny breakfasts roll into relaxed lunches, then the lights drop, the music lifts and it becomes one of Surfers Paradise’s best nights out. From the first coffee of the morning to the last table at night, Goldies is where locals and visitors come back to, again and again.

Hospitality is how we make people feel. If that’s how you think, read on.

Service gets the order right. Hospitality makes a guest feel like they belong. We want both, from 7am to close.

Our mindset is simple: “The answer is yes, what’s the question?”

The role

Reporting to the Outlets Manager and working side by side with the Head Chef, you’ll run Goldies as your own business. You’ll lead the front of house team across three very different services and drive results across six areas: People, Product, Customer, Communication, Setting & Safety, and Profit.

What you’ll do

- Lead the launch of breakfast and build three distinct services that each feel right for the time of day

- Be the visible leader on the floor, setting the standard and supporting your team where it counts

- Recruit ahead of demand, induct properly, train and cross train, and hold regular one on ones and six monthly reviews

- Write fully costed rosters to the weekly sales forecast across a 7 day, all day operation and land labour on budget

- Manage beverage GP, order to par, run stocktakes with actual versus theoretical analysis and explain variances

- Partner with the kitchen on menu launches, allergen management and keeping the offer fresh

- Own the guest experience: sequence of service, ambience as the day shifts,



ticket times and responding to every review within 24 hours

- Work with marketing to grow each daypart through promotions and activations

- Keep Goldies compliant with liquor, food safety and WHS requirements, with a compliance folder that is always inspection ready

Skills and Experience

- Experience running all day trading, ideally including a busy breakfast service

- A track record of controlling labour and cost of sales budgets

- Confidence with rostering, POS and stock systems

- A leader who develops people, handles conflict fairly and builds a team others want to join

- Energy, composure under pressure and genuine warmth with guests

Qualifications

- At least 3 years’ experience as a Venue Manager or similar in a premium or high volume venue

- Current Queensland RSA

- Current RMLV

- Approved Manager status (or able to obtain before starting)

Highly regarded

- Experience opening or relaunching a venue or service

- Experience with Human Force and EventPro

- Food Safety Supervisor certificate and First Aid

- Hospitality or business qualification

What’s in it for you

- Real ownership of a venue in one of the Gold Coast’s most exciting hospitality destinations

- An Outlets Manager and General Manager who invest in your development and career progression

- A supportive, fun and professional workplace

- Staff discounts across all food and beverage outlets in the precinct

- Discounted accommodation for you, friends and family

If you lead from the front and care about how guests feel when they walk out the door, we’d love to hear from you. Apply now with your resume and a short cover letter telling us about a moment you made a guest’s day.

The Island Hotel is an equal opportunity employer and encourages people from diverse backgrounds to apply. If you have not heard from us in 3 weeks, please accept that your application has been unsuccessful, and we wish you all the best.

Check out our website: https://www.theislandgoldcoast.com.au/

📌 Venue Manager | Goldies, The Island Gold Coast (Surfers Paradise)
🏢 Island Gold Coast
📍 Surfers Paradise