Customer Service Officer – 24/7 B2B Support Centre

Comma Technologies Pty Ltd | Artarmon, Sydney NSW

Full-Time | Rotating Shifts | Multiple Positions Available

About Us

Comma Technologies Pty Ltd is an Australian technical services company providing engineering, field services and customer support solutions to business and industrial customers across Australia.

We are expanding our operations and establishing a dedicated 24/7 B2B Customer Support Centre in Sydney.

We are looking for reliable, organised and customer-focused individuals to join our growing team.

About the Role

As a Customer Service Officer, you will be the first point of contact for business customers, handling incoming calls, emails and service requests.

Your main responsibilities will be to answer incoming customer calls promptly (within 30 seconds), accurately record customer enquiries, create service tickets, coordinate with relevant support teams and follow up on outstanding requests.

This is a relatively low-volume B2B support workplace, where service quality, attention to detail and reliability are more important than handling large numbers of calls.

During quieter periods, you will also assist with general administrative and operational tasks as reasonably assigned, while ensuring customer support responsibilities remain the priority.

Advanced technical knowledge is not required; however, candidates with a basic technical background, technical aptitude or experience in a technical service environment will be highly regarded. Full training will be provided.

Key Responsibilities

- Answer incoming customer calls promptly and professionally, aiming to respond within 30 seconds.

- Receive and respond to customer emails and callback requests.

- Accurately record customer enquiries, technical issues and service requests.

- Create, classify and update service tickets in accordance with established procedures.

- Refer or escalate service tickets to the appropriate technical support teams.

- Proactively follow up on outstanding tickets to ensure timely progress and resolution.





- Keep customers informed of service progress and updates.

- Maintain accurate service records and ensure smooth shift handovers.

- Follow established Standard Operating Procedures (SOPs), call scripts and escalation procedures.

- Use Amazon Connect and internal service management systems to manage customer interactions.

- Assist with general administrative, operational and other reasonable duties as assigned during quieter periods, while ensuring customer support responsibilities remain the priority.

About You

Essential Requirements

- Good spoken and written English communication skills.

- Professional telephone manner and strong customer service skills.

- Good computer literacy and ability to learn new software systems.

- Strong attention to detail and organisational skills.

- Reliable, patient and responsible, with a proactive approach to customer service.

- Ability to follow established procedures and accurately document technical issues.

- Ability to work independently and remain calm when handling urgent enquiries.

- Willingness to work rotating shifts, including nights, weekends and public holidays.

- Willingness to assist with general administrative and operational tasks when required.

Highly Desirable (Not Essential)

- Previous experience in customer service, contact centres, Service Desk or technical support environments.

- Experience using Amazon Connect or similar contact centre platforms.

- Experience with ticketing, CRM or service management systems.

- A basic technical background or familiarity with engineering, electrical systems, IT, telecommunications or industrial equipment.

- Ability to understand and accurately document technical issues.





- Multilingual communication skills – proficiency in one or more additional languages beyond English will be highly regarded.

Candidates without previous contact centre experience are welcome to apply, provided they demonstrate strong communication skills, technical aptitude and a willingness to learn.

Working Hours & Shift Arrangements

Our Support Centre operates 24 hours a day, 7 days a week, 365 days a year.

Successful candidates will work on a rotating roster covering day, evening and overnight shifts, including weekends and public holidays.

Shift schedules will be arranged in advance, with applicable employment entitlements provided in accordance with Australian employment requirements.

Training Provided

Full training will be provided, including:

- Amazon Connect and internal support systems.

- Customer service procedures and call handling.

- Ticket creation, classification and escalation.

- Basic technical product awareness and common service enquiries.

- Incident coordination and follow-up processes.

- Information security and customer confidentiality.

All employees will complete the required training and induction assessment before commencing independent duties.

What We Offer

- Full-time employment with an established Australian company.

- Structured training and ongoing support.

- Professional and supportive working environment.

- Career development and progression opportunities.

- Competitive remuneration based on experience and applicable shift arrangements.

How to Apply

Please send your resume to ••••@commatech.com.au, outlining your relevant experience, technical background (if applicable), and availability for rotating shifts.

Please include “Customer Service Officer – B2B Support Centre” in the email subject line.

We welcome applications from candidates with customer service experience, as well as motivated individuals who have an interest in technology and are willing to learn.

Join Comma Technologies and help us deliver reliable, professional support to business customers across Australia.

📌 Customer Service Officer –B Support Centre (Artarmon)
🏢 Comma Technologies
📍 Artarmon