About the role

An exciting prospect exists to take your career to the next level at Griffith's favourite boutique hotel, The Gem Hotel. We're seeking an Assistant Venue Manager / 2IC to be our dynamic Licensee's right-hand person.

You'll help drive business performance and culture, making sure customer experience and service standards are consistently exceeded. When the Licensee / Venue Manager is off-site, you'll step up to run the entire operation, food and gaming business with their full authority. You'll lead multiple teams across a range of product offerings and revenue streams, reporting directly to the Venue Manager.

Key responsibilities
Lead shifts across front-of-house, bar, restaurant, gaming and TAB, keeping service smooth and patrons happy
Manage the gaming room and TAB ensuring compliance with RSA, RCG and Advanced RCG obligations across the venue
Train, mentor and develop staff and teams to build a solid hospitality culture
Write rosters,



manage daily financials and cash handling, conduct stocktakes and help drive revenue across all departments
Act as Licensee / Venue Manager in their absence, including across peak weekend and public holiday periods

About you
At least 2 years in a duty manager, assistant manager or venue manager role in a busy, multi-faceted food, beverage and gaming venue
Current NSW RSA, RCG and Advanced RCG certifications
Comprehensive knowledge of bar, food and gaming operations with a proven ability to drive revenue
Can make a excellent cocktail!
Professional when it counts, with a sense of humour that makes even the busiest shifts enjoyable
Excellent interpersonal and communication skills
A genuine passion for hospitality and customer service
Full Australian working rights

📌 Assistant Venue Manager / 2ic Griffith
🏢 Young Hotels
📍 Griffith