About us

Future Tile is an online tile store based in Brisbane. Most of our customers shop on our website, and we deliver tiles to homeowners, builders and trades across Australia. Our showroom and warehouse in Fortitude Valley is where customers come to see tiles in person and where we pack samples and get orders ready. We’re a small team that builds a lot of its own systems, so you’ll see how an e-commerce business runs from the inside.

The role

You’ll keep our online orders moving and look after our customers. Most of your day is online: answering live chat and email, following orders from checkout to delivery, and solving problems before they reach the customer. The rest is hands-on, like packing samples, getting pickups ready and helping walk-in customers in the showroom.

What you’ll do
Answer customer enquiries by live chat, email and phone: product questions, quantities, stock, order updates and delivery times
Manage orders end to end: confirm stock with suppliers, raise purchase orders, book freight and track deliveries until they arrive
Handle delays, damaged deliveries and returns with care and follow-through
Pick, pack and send tile samples, and prepare customer pickups
Keep product,



stock and order data accurate in our online store and internal systems
Help customers in the showroom when they visit

About you
Experience in e-commerce customer support, online retail operations, customer service or logistics
Shopify or similar platform experience is a plus, and so is tiles, flooring or building supplies, but neither is essential
Explicit and friendly in writing and on the phone
Organised. You close loops and don’t let orders slip
Quick on a computer and comfortable learning recent software
Happy to lift boxes of tiles up to about 15kg
Full working rights in Australia

What we offer
$60,000 to $65,000 + super, full time
Monday to Friday, weekends off
A small, growing online business where your work is seen and you get real ownership
Full training on our products, systems and suppliers
Fortitude Valley location, a short walk from the train station

How to apply

Click Apply and send your resume. A few lines on why the role suits you will help you stand out. We read every application and will contact the people we’d like to meet.

📌 E Commerce Customer Support & Operations Assistant Northgate
🏢 Future Tile
📍 Northgate