The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.
Our Hepburn Pavilion Cafe is conveniently located within the surroundings of the bathhouse and spa to entice our guests with a delicious range of products and even more amazing coffee ! - The Role
We are seeking an experienced Food & Beverage Supervisor to drive the team to achieve our sales targets. In this hands-on role, you will participate in the day-to-day operation of the café to achieve budgeted sales targets and KPIs.
Reporting to our Customer Service Manager, our supervisor needs to have the highest level of customer service skills.
The primary responsibility of our supervisor is to deliver first class service to our patrons ensuring the kiosk operates effectively and efficiently within Health Department Regulations.
Key areas of responsibility include:
Ability to lead, coach and inspire a cafe team
Provide excellent customer service to all customers
Provide information on our product range, including promoting healthy food options
Maintaining the appearance and presentation of the café
Meet the requirements of the centre’s food safety plan
Ensure all cleaning and maintenance is carried out according to specified quality standards
Follow health and safety guidelines
Cashier experience, taking orders, handling cash and use of Point of Sale (POS) systems
Develop and maintain valuable working relations with patrons
Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods
Skills & Attributes:
Positive, friendly, helpful and energetic work style
Coffee making/ barista skills
Ability to be versatile during the centre's peak periods
Best in class customer service skills
Essentials:
Current First Aid (Level 2) & CPR
Current Police Check
Working with Children Check
Food Handling Certificate
Legally entitled to work in Australia We are committed to providing a child safe workplace. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
📌 Food & Beverage Supervisor Rsa Daylesford
🏢 Belgravia Health E Leisure Group
📍 Daylesford
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