Medical receptionist for specialist surgical practice You will work primarily at our Merewether branch with occasional shifts at Gateshead and East Maitland. You'll be the heart of our front desk. You will welcome patients, get clinics ready and keep everything running smoothly, so nothing slips through the cracks between the first phone call and the follow-up booking. We're a systems and process-driven practice. Clear, consistent systems are how we keep patients protected, keep records accurate and make sure every patient gets the same excellent experience, whichever clinic they visit.

Key responsibilities

Welcoming and checking in patients with professionalism and warmth

Running and preparing clinics, so patients, rooms and files are ready before our specialists arrive

Answering phones, responding to enquiries and scheduling appointments

Preparing quotes and managing patient billing, including cash and EFTPOS

Clearly documenting patient enquiries and keeping patient records accurate and secure

Booking follow-up appointments so patients never fall through the gaps

Supporting our specialists and senior reception team with correspondence and medical file processing





Following our systems and speaking up when something could be done better

About you

Friendly, polite and genuinely enjoy helping people

Sharp eye for detail and care about getting patient information right

Enjoy following clear processes and closing the loop on every task

Like to improve things, and feel comfortable suggesting fixes or helping update a process

Confident on both PC and Mac

Happy to work across more than one clinic

Experience with Genie practice software (training provided if not)

Knowledge of Medicare and private health fund billing

Certificate III in Medical Administration

About us Dr Nicole Organ and Dr Mathew Sebastian are experienced vascular surgeons in Newcastle and the Hunter. We’re looking for a warm, organised receptionist to join our team and give every patient a positive, welcoming experience from the moment they walk in.

Permanent part time role with a regular weekly roster

Superannuation

Training in our systems and processes

Part of a larger team with many long term employees

Supportive, welcoming and skilled environment

📌 Medical Receptionist For Specialist Surgical Practice Newcastle (Australia)
🏢 Brorgs
📍 Australia