Classification: Troubleshooting and Technical Employment type: Full time SENIOR TECHNICAL SUPPORT OFFICER

Stiebel Eltron (Aust) Pty Ltd

Location: Port Melbourne, Melbourne VIC STIEBEL ELTRON is a premium German manufacturer leading the way in sustainable hot water and heating solutions. As we continue to grow our commercial centralised plant install base across Australia, we're looking for a skilled, motivated electrical technician to join our NSW team. This is a field-based role commissioning and servicing high-performance hot water heat pump systems — backed by robust internal support and trusted by trade professionals. About STIEBEL ELTRON

Founded in 1924, STIEBEL ELTRON has been shaping the future of energy-efficient home comfort for over a century. We've led the global heat pump market for more than 50 years and are proudly marking 30 years in Australia in 2025. With premium products in hot water, hydronic heating and ventilation, we're the brand of choice for customers who expect quality. Our collaborative, close-knit team culture supports work/life balance, long-term career growth, and doing things right the first time. Prospect





An opportunity has arisen for a motivated Senior Technical support / service coordinator to join our team in Port Melbourne. What you’ll do

Answering technical question on heat pump concerns Remote diagnosis of both commercial and domestic heat pump faults Trend analysis Guiding equipment installations over the phone Processing work orders and general customer service support Tracking and maintaining service agreement scheduling Liaising with partners and supporting partner programs Multiple disciplines in team environment What you’ll bring

Excellent communication skills Ability to easily convey technical information Trend analysis experience highly regarded Positive can-do attitude Strong organisational skills Attention to detail What we offer

A global brand with engineering pedigree and local stability Growing commercial sector with long-term chance Company vehicle, tools, uniform, and training provided Full-time permanent role with strong team support Friendly culture where your work is respected and valued Highly diverse role engaging multiple disciplines This is an exceptional opportunity for the right person to join a growing company and industry.

📌 Senior Technical Support Officer Melbourne
🏢 Stiebel Eltron (Aust)
📍 Melbourne