In this role, you will be the first point of contact for Novated Drivers, providing timely and accurate support for enquiries related to existing novated leases via phone and email. You will work closely with both internal teams and external stakeholders to investigate and resolve customer queries, delivering exceptional service and ensuring a positive customer experience at every interaction.

Job Requirements

Previous experience in a customer service inbound call centre

Valuable communication skills both written and verbal, ability to communicate at all levels

Ability to resolve problems through to complete resolution in a timely, effective manner

Robust organisational and prioritisation skills

Business acumen and commercial awareness

Job Responsibilities

Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry

Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure





Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Advantages Tax (FBT)

Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer

Take ownership of personal development and customer service core competencies

Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels

Recharge and relax with up to four extra days of leave each year. We call them Wellness days

We offer industry leading 20 weeks paid parental leave

Save plenty with vehicle salary packaging

Monetary service milestone awards

Recruitment referral bonus

Discounted mobility products and services

Career progression opportunities (over 25% of our vacancies get filled internally)

Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more

Two paid volunteer days each year to give back to causes that matter to you

Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

📌 Contact Centre Consultant Sydney
🏢 SG Fleet
📍 Sydney