This is an entry-level position with full training provided. You'll assist customers and audiology clinics with product enquiries via phone and email, guide them through basic product setup and troubleshooting, and provide friendly, patient and skilled support. You'll also help with remote assistance and customer follow-ups as needed. No previous technical experience is required, just a positive attitude and willingness to learn. Key responsibilities

Assist customers and audiology clinics with product-related questions via phone and email Guide customers through easy troubleshooting steps in a friendly, patient and skilled manner Provide remote assistance and follow up with customers where required Inspect, assess and test Audeara products Perform basic product repairs following training and established procedures Test products to ensure they are functioning correctly Assist the Customer Support team with daily enquiries, support tickets and follow-ups Work collaboratively with team members to ensure customers receive timely and helpful support Assist with other general customer support and operational tasks as required

📌 Customer & Product Support Brisbane
🏢 Audeara
📍 Brisbane